Refund and Return policy
Subject to these terms, all goods carry an implied warranty in accordance with the Consumer
Protection Act 68 of 2008 (“CPA”) which forthwith gives the consumer the right to return unsafe and defective goods in terms of section 20 read together with section 56 of the CPA. Notwithstanding, the CPA implied warranty, our goods also carry a manufacturers’ warranty where applicable, which will run concurrently with any warranty in terms of the law.
The implied warranty on goods supplied places an obligation on Ferreira Beds to accept the return of unsafe or defective goods within six months of delivery, Customer must supply his/her receipt.
In the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has
a right to return goods to Ferreira Beds if:
The consumer finds, within 5 days of delivery, that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3); and hands his/her receipt to a Ferreira Beds Consultant to deal with the matter.
The consumer did not have a chance to examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and
The consumer has refused delivery of any of those goods, because they were mixed with items that were not ordered, as contemplated in section 19(8).
Under no circumstances will we accept returned goods if no receipt is supplied by consumer; where the consumer has been afforded the opportunity to inspect the goods prior to the purchase or acceptance of a delivery, the goods have been damaged due to the customer’s negligence, the goods have
been disassembled, soiled, permanently installed, physically altered, used or installed contrary to our or the manufacturer’s instructions and/or have been subjected to misuse or abuse.
Staining, Soiling And Fluid Penetration
These can fully void a mattress warranty. Even if the staining, soiling or fluid penetration is not near a defective area, such as where sagging is located, the warranty will probably not cover the sagging.
Therefore, it is wise to use a mattress protector / pad from the first night onward. See mattress pad reviews for the top-rated pads.
We sell goods for domestic purposes only and for the purpose for which they were manufactured. Normal wear and tear will also be excluded. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will, as per our Return Policy, assess the goods to determine the reason for the defect in the goods.
Such assessments could take up to 14 Days
We will consider and deal with all other returns in terms of applicable law, the manufacturers’ warranty and our Return Policy. All refunds are less any charges permissible in terms of the law. If you are entitled in law to return goods to us for any reason, the law in certain instances allows us to charge for the use of the goods and to be able to restock the goods.
As a valued customer, we shall at all times endeavor to provide you with the best customer service
and ensure that all your rights in terms of the Consumer Protection Act are protected.