Refund Policy


Returns
Our policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a exchange, your item must have a factory default, and must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like an exchange do to a factory default, then you will either have to return the product at our warehouse (on an agreed time to both parties). If you would like Ferreira Beds to deliver, you will need to pay the required delivery fee amount upon exchange.

When is a product (Bed) exempt from being exchanged? When a product has been neglected by weather, dirt, fire or rodents or any other damage caused by the customer. Used Products (bed that has been slept in for 1 night) cannot be returned, if you have slept on or made use of the product.

To complete your return, we require a receipt or proof of purchase.

Please do not bring or send your purchase back to the our warehouse without having made the necessary arrangements, we are a warehouse and not a showroom and arrangements must be done via a telephone call to Corne on 079 023 7279 or Debbie 076 488 6083, .

Any item not in its original condition, or is damaged or missing parts for reasons not due to factory or delivery error, or any item that is returned after 48 hours from delivery, will not be applicable for an exchange. The customer must check that the product being purchased is the correct product and that it is 100% upon delivery. If you pick up a factory default within 48 hours of delivery, the customer will be not be held liable for any fees involved (delivery of new bed).

Refund (if applicable)
We do not offer you a refund on a purchase, unless you have discussed the reason with us - If granted a refund then:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your refund will be processed, and will be credited automatically to your credit card or original method of payment, within a 3 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Customercare@physica.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Customercare@Ferreirabeds.co.za and send your item to: 70 Banghoek Crescent, N4 Gateway - East Landing Pretroria Gauteng ZA 0081.

Gifts
If the item was marked as a gift when purchased and delivered directly to you, you’ll not receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order delivered to themselves to give to you later, then the purchaser must ask for the exchange or agreed upon refund. We will only send a refund or exchange to the gift giver and he will find out about your return.

Shipping
To return your product, you should bring your product to: 70 Banghoek Crescent, N4 Gateway - East Landing Pretoria Gauteng ZA 0081

You will be responsible for paying for the delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of Delivery will be deducted or added from or to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.